Privacy Policy

1. Introduction

This Privacy Policy explains how Designlab Solutions ("we", "us", or "our"), the developer and operator of the KM PrintShop platform, collects, uses, discloses, and safeguards your personal information when you visit our website, use our software-as-a-service (SaaS) platform, or interact with our services.

KM PrintShop is a web-to-print management platform developed solely by Designlab Solutions. Konica Minolta Business Solutions (M) Sdn. Bhd. serves as the exclusive distributor of KM PrintShop across the ASEAN region. While Konica Minolta facilitates the distribution and on-the-ground support of the platform, all data processing and privacy obligations described in this policy are managed by Designlab Solutions.

By accessing or using KM PrintShop, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you register for an account, request a demo, submit an enquiry, or otherwise interact with our platform:

• Identity information: Full name, job title, company name
• Contact information: Email address, phone number, business address
• Account credentials: Username and encrypted password (or OAuth authentication tokens)
• Business information: Company registration details, industry type, number of employees, and business requirements
• Payment information: Billing address and payment method details (processed securely through third-party payment processors; we do not store full credit card numbers)
• Communication data: Messages, support tickets, feedback, and any correspondence you send to us

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain technical and usage information:

• Device information: Browser type, operating system, device type, screen resolution
• Usage data: Pages visited, features used, time spent on pages, click patterns, and scroll depth
• Network information: IP address, approximate geographic location (country/region level), internet service provider
• Referral data: The website or advertisement that directed you to our platform, including UTM campaign parameters
• Cookies and tracking technologies: Session identifiers, preference cookies, and analytics trackers (see Section 6)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• OAuth authentication providers (e.g., when you sign in using a third-party account)
• Konica Minolta's dealer network, when they refer you to our platform
• Publicly available business directories and company registries

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, maintain, and improve the KM PrintShop platform and its features
• Account management: To create and manage your account, process subscriptions, and handle billing
• Customer support: To respond to your enquiries, resolve support tickets, and provide technical assistance
• Communication: To send you service updates, security alerts, product announcements, and marketing communications (with your consent)
• Analytics and improvement: To understand how our platform is used, identify trends, and improve user experience
• Security: To detect, prevent, and address fraud, abuse, and security threats
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Marketing and advertising: To measure the effectiveness of our marketing campaigns and deliver relevant advertisements through platforms such as Facebook, Instagram, and TikTok

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Konica Minolta: As the exclusive distributor of KM PrintShop in ASEAN, Konica Minolta and its authorised dealers may receive limited information (such as your company name, contact details, and subscription status) to facilitate sales, onboarding, and support services.
• Service providers: We engage trusted third-party service providers to assist with hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
• With your consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest using AES-256 encryption
• Role-based access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with automated backups and disaster recovery

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform:

• Essential cookies: Required for the platform to function properly (e.g., session management, authentication)
• Analytics cookies: Help us understand how visitors interact with our platform (e.g., page views, feature usage)
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness. This may include Facebook Pixel, Google Analytics, and similar tracking technologies.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data: Retained for the duration of your active subscription and for up to 24 months after account closure
• Usage and analytics data: Retained for up to 36 months in anonymised or aggregated form
• Communication records: Retained for up to 24 months after the last interaction
• Financial records: Retained for the period required by applicable tax and accounting regulations

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request restriction of processing in certain circumstances
• Data portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for direct marketing purposes
• Withdrawal of consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided in Section 11.

9. International Data Transfers

KM PrintShop operates across multiple ASEAN countries. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this policy and applicable data protection laws, including the Malaysia Personal Data Protection Act 2010 (PDPA) and equivalent legislation in other ASEAN jurisdictions.

10. Children's Privacy

KM PrintShop is a business-to-business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Designlab Solutions (Developer & Data Controller)
• Email: [email protected]

For distribution and sales enquiries:

• Konica Minolta Business Solutions (M) Sdn. Bhd. (Exclusive Distributor)
• Infinite Centre, Lot 1, Jalan 13/6, 46200 Petaling Jaya, Selangor, Malaysia
• Phone: +60 3-7891 0300
• Email: [email protected]

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.